Carwood Car Wash has a long history in the Lakewood, California community, originally opening in 1998 as a hand-wash and detail center. In 2021, it closed for a complete remodel and reopened in 2023 as an automatic express tunnel and full detail center. Carwood belonged to Brian Spongberg’s family and Brian starting overseeing the wash when it reopened in 2023. 

Brian felt the volume was satisfactory but knew that Carwood had more potential and he didn’t want to settle so he partnered with CarwashOS in January 2024. After a comprehensive site evaluation, Brian had a detailed roadmap on how to elevate his wash to the next level.  

Carwood faced challenges related to operational consistency, preventative maintenance, and sales execution. Even though their volume was consistent, they lacked structured systems and processes for long-term scalability. Without these standardized systems in place, Brian often found himself under unnecessary pressure and stress to oversee and manage the operations.  

CarwashOS helped Brian implement the following strategies:  

- A structured sales training program to change the sales culture with employees and focused on making sales at the pay stations.  

- Established consistent preventative maintenance and cleaning schedules with checklists for all equipment and cleaning checks.  

- Implemented consistent opening and closing procedures with checklists. 

- Created standard operating procedures to increase production times. 

- Improved marketing efforts to increase traffic and conversions.   

Brian noticed positive momentum within the first 30 days of implementing these changes and then within 90 days, Carwood’s memberships had increased by over 100%. In addition to increasing membership sales, these changes have also helped create a smoother, more professional operation. Since working with CarwashOS, Carwood has achieved double-digit year-over-year sales growth, reduced overall wash downtime, and lowered equipment maintenance costs. And not only that, Carwood’s leadership and staff have felt the difference too. “There’s been a noticeable increase in confidence and clarity, with teams feeling more supported and the leadership is able to focus on higher-level priorities,” said Spongberg.  

Brian said “If you’re looking to professionalize your operations and build systems that support growth, CarwashOS is a strong partner to consider. They brought practical, real-world operational experience, not just theory or software. They were the right partner for us, and I would absolutely work with them again. CarwashOS has provided a stronger foundation of structure and alignment that supports long-term success.”  

Carwood is just one example of what is possible to achieve at your car wash. If your car wash stuck with unrealized potential or you’re struggling to get consistent results, CarwashOS can help. Schedule a free consultation to uncover what’s holding your wash back and get a clear plan to fix it.